Self check in kiosk, the potential for a future human-free airport?
We love easy things, we adore them and people have made things complex just for the sake of convenience. We integrate sophisticated technologies into accessible objects that anyone could use under a few simple steps that are highly automated. In Malaysia, self-ordering kiosks pop up everywhere, enhancing people’s experience and living conditions by speeding up the time they have to spend on completing any task. Especially in airline service when the customer’s experience is being put at the top-notch of the ladder. Requiring a large amount of new self check in kiosks for installation and replacement, creating a never-ending supply of services. Resulting in the number of airline self check in kiosk supplier Malaysia people are demanding on. With their high performance in autonomy and convenience, they are the future of a human-free airport. Abandoning the “waiting in a long line” identity that anyone would think of when they arrived at the airport.
Functions of a self check in kiosk
Check-in: this is its main function as it helps bypass the waiting-in-long-line process and allows customers to go straight to the points of inputting information and buying the ticket. This also allows users to make changes and minimise the chances of wrong information caused by airport stewardess misunderstanding or mishearing.
Print ticket and boarding pass: at these self check-in booths, after all of the required information is provided and the legitimacy of the customer’s identity proven. The kiosk will print out the same fly ticket and boarding pass that customers will normally receive at the counter. If the customer register their luggage before, the machine will also give out luggage tags
Purchasing in-flight upgrades: customers could also customize their flights by buying flight’s upgrades from self check-in kiosks. Any transaction will be done through online banking services. Most airlines will provide users with fly credits for loyalty customers and they could also spend these credits through self check in kiosks too.
Change or update same-day flight: people could also proceed to change or update about their same-day flight through options displayed on the kiosk and change the flight time.
The Covid-19 pandemic has made spaces for airline self check in kiosk supplier Malaysia to develop and increase in diversity.
Speed up the process: self check -in booths help cut down on the service time but still ensure people are at the same level and even more than what the original flight service could do. This is extremely vital during and post-Covid, when everyone is safe and people don’t have to talk much which could sometimes be confusing and create errors.
Multi-function: as aforementioned, a self service kiosk could handle a variety of tasks automatically within a short amount of time. This increases the customer satisfaction and experience which will redefine the airport identity from “long line waiting” to “fast and convenient”.
Require less personnel: since everything could be automated and remotely controlled from far distant. It will require fewer employees to maintain and run the airport. Saving money and time for business as now they don’t have to spend money on wages, training, and insurance.